Founded in 2003, Littlefish provides a comprehensive range of managed IT, cyber security, cloud and IT consultancy services to over 200 customers across both the private and public sectors.
Littlefish has built a leading position in the market through a combination of high-quality service delivery, operational automation, and an organisational structure that enables the business to outcompete the larger, traditional outsourcers. Its services are highly tailored to the needs of each customer, allowing the business to achieve a category-leading net promoter score of nearly 80. This is delivered from UK only service centres, with many staff active participants in the company’s academy, which facilitates and rewards individual improvements in technical capability, service quality, and customer satisfaction.
As a result, Littlefish is delivering annual organic revenue growth of over 20%, boosted by its cyber security proposition for which it is generating a strong market reputation.
Simon Kaufman, Investment Director at Bowmark, said: “Littlefish’s impressive performance is a testament to a differentiated service delivery strategy that means the business can win and deliver on contracts usually reserved for the large global outsourcers. Its customer-centric services combined with a talented local employee base has delivered strong organic growth. We are delighted to be partnering with the Littlefish team in the next stage of the company’s development.”
Steve Robinson, CEO of Littlefish, said: “The business has been on a significant growth journey over the last 12 years, which has been achieved almost entirely organically. While we anticipate continuing our organic trajectory, we’re also keen to invest in broadening our portfolio, particularly in the fields of DevOps, digital transformation, and data management. We are delighted to be partnering with Bowmark. Our management team have all been impressed with the market knowledge and commitment of their team and fully expect that joining forces will enable us to achieve our collective goals.”